Microsoft 2016 For Mac Office Applications Not Responding

 
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  2. Microsoft 2016 For Mac Office Applications Not Responding Windows 10
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  5. Microsoft 2016 For Mac Office Applications Not Responding Windows 10
  6. Microsoft 2016 For Mac Office Applications Not Responding Windows 7

Note

Gjelder: Outlook 2016 Outlook 2013 Microsoft Outlook 2010 Outlook 2010 with Business Contact Manager Outlook for Office 365 Outlook 2019 Mer Velg produktversjon Alle produkter.

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Responding

2020-3-31  If you perform one of the following procedures in one of the Microsoft Office programs that are listed at the end of this article, the program may stop responding (hang) for a long time: You click the Save in list in the Save As dialog box. You click the Look in list in the Open dialog box. Office is installed now' and an animation plays to show you where to find Office applications on your computer. And double-click MicrosoftOffice2016Installer.pkg (the name might vary slightly). Can I install Office 2016 for Mac and Office for Mac 2011 on the same computer? If disabling add-ins did not resolve your issue, continue to the next step. Repair Office. Repairing your Office programs can resolve issues with PowerPoint not responding, hanging, or freezing by automatically repairing errors in the file. Close any Microsoft Office applications that are running.

Describes an issue that triggers an 'Outlook not responding' error message or Outlook freezes when you open a file or send an email message in Outlook 2016, Outlook. Office 365, Outlook 2016. AMD A10-7800 Quad core CPU (64 Bit). All updates are up to date. Outlook opens and downloads new mail, however, when ANYTHING is selected the dreaded 'Not responding' appears and the whole pc locks up. Wait several minutes and a drop-in box tells me its not working!

Symptoms

When you try to open a file from a network location in one of the Microsoft Office programs such as PowerPoint 2003 , Excel 2003, Publisher 2003 or a later version of them, the Office program may run very slowly or may appear to stop responding (hang).

Cause

This behavior may occur if the connection to the network location is lost during the time that your Office program is opening the file.

Workaround

Important

Desktop Microsoft Remote Desktop (Formally Known as Remote Desktop Connection) in Mac OS XMicrosoft Remote Desktop, a free application from Microsoft, allows you to use a Mac laptop or desktop to connect to and work from a Windows desktop computer that you have RDP access to in your on-campus office or lab.

This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, see How to back up and restore the registry in Windows.

To work around this behavior, add the EnableShellDataCaching value to the Microsoft Windows registry. To do this, follow these steps:

  1. Close your Office programs.

  2. Click Start, and then click Run.

  3. In the Open box, type regedit, and then click OK.

  4. Locate, and then click to select one of the following registry keys accordingly:

    • Office 365, Office 2019 and Office 2016:

      HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0CommonOpen Find

    • Office 2013:

      HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0CommonOpen Find

    • Office 2010:

      HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0CommonOpen Find

    • Office 2007:

      HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0CommonOpen Find

    • Office 2003:

      HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0CommonOpen Find

  5. After you select the key that is specified in step 4, point to New on the Edit menu, and then click DWORD Value.

  6. Type EnableShellDataCaching, and then press ENTER.

  7. Right-click EnableShellDataCaching, and then click Modify.

  8. In the Value data box, type 1, and then click OK.

    Note

    Any non-zero number in the Value data box will turn on caching. A zero number or blank (default) will turn off caching.

  9. On the File menu, click Exit to quit Registry Editor.

Did this fix the problem?

Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.

More information

This situation may occur after you click Open in the Open dialog box (on the File menu, click Open) to open a file from a network location (for example, a network server). During the process of opening the file, you lose your network connection or the network location that contains the file that you are trying to open goes down. During the process of opening the file, your Office program tries to add the file name and the path information of the file that you are trying to open to the Windows recent file list. Because the network location (path) does not now exist, the Office program may run slowly and may appear to stop responding (hang).

Note

Mac Office Business

This situation may also occur if your connection to your network is slow because your Office program has to make multiple queries to the network to obtain the correct file information.

Microsoft 2016 For Mac Office Applications Not Responding Windows 10

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Microsoft 2016 For Mac Office Applications Not Responding Free

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you try to open a PowerPoint for Mac presentation or application it either hangs with spinning wheel or does not open at all.

Resolution

Mac Office Download

To resolve this issue, follow steps in this article.

Step 1: Check Hard Disc name

Check to ensure the Hard Drive icon has a name to it. The name should not be all numbers but can have numbers in it as along as the name starts with a text character(s). There should be no special characters like, periods, commas, semi-colons, quotes, etc.

  1. Quit all applications.
  2. On the Go menu, click Computer. Your hard drive should be listed. The common name of the hard drive is 'Macintosh HD'. E.g. 'Mac HD 1' <without quotes is appropriate> '1 Mac HD' <this is not an appropriate name as the number 1 appears at the start of the name>.

To rename your hard disk:

  1. Click to select the hard disk.
  2. On the File menu, click Get Info.
  3. In the Name & Extension type or edit the name. For example, type Macintosh HD.
  4. When done, click the red circle button on top.

Step 2: Move AutoRecovery files

Important

Microsoft 2016 For Mac Office Applications Not Responding Windows 10

The location of certain files are different if you have Service Pack 2 (SP2) installed. To check if it is installed, open PowerPoint, and then click About PowerPoint from the PowerPoint menu. If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article.

If there are too many PowerPoint items in this folder userDocumentsMicrosoft User DataOffice 2008 AutoRecovery or Office 2011 AutoRecovery these files will load into memory when Powerpoint launches and can cause memory issues as well as file save issues.

Move AutoRecovery files to the Desktop or another folder to see if they are causing the problem.

To empty the AutoRecovery folder, follow these steps if you have version 14.2.0 (also known as Service Pack 2) installed:

  1. Quit all applications.

  2. One the File menu, click New Folder. A new folder is created on the desktop. The folder will be called 'New Folder.'

  3. On the Go menu, click Home.

  4. Open Library.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  5. Open Application Support, and then open Microsoft.

  6. Open Office 2011 AutoRecovery.

  7. On the Edit menu, click Select All.

  8. Drag all files into 'New Folder' on the desktop.

    The AutoRecovery folder should be empty.

  9. Open Excel for Mac 2011 and try to save a file.

    If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.

If the problem continues to occur, go to the next method.

To empty the AutoRecovery folder, follow these steps if you do not have Service Pack 2 installed:

  1. Quit all applications.

  2. On the File menu, click New Folder. A new folder is created on the desktop. The folder will be called 'New Folder.'

  3. On the Go menu, click Documents.

  4. Open Microsoft User Data, and then open Office 2011 AutoRecovery.

  5. On the Edit menu, click Select All.

  6. Drag all files into 'New Folder' on the desktop.

    The AutoRecovery folder should be empty.

  7. Open Excel for Mac 2011 and try to save a file.

    If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.

If the problem continues to occur, go to the next method.

Step 3: Remove PowerPoint Preferences

Note

If you have used the software at all on this computer then removing the preferences may reset any customizations that you have made. These customizations include changes made to toolbars, custom dictionaries and keyboard shortcuts that have been created.

  1. Quit all Microsoft Office for Mac programs.

  2. On the Go menu, click Home.

  3. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  4. Open the Preferences folder.

  5. Look for a file that is named com.microsoft.powerpoint.plist.

  6. If you locate the file, move it to the desktop. If you do not locate the file, the program is using the default preferences.

  7. If you locate the file and move it to the desktop, start PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.powerpoint.plist file to the trash.

  8. Quit all Microsoft for Mac programs.

  9. On the Go menu, click Home.

  10. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  11. Open the Preferences folder.

  12. Open the Microsoft folder.

  13. Look for a file that is named com.microsoft.powerpoint.prefs.plist.

  14. If you locate the file, move it to the destop. If you do not locate the file, the program is using the default preferences.

  15. If you locate the file and move it to the destop, start PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.powerpoint.prefs.plist file to the trash.

  16. Quit all Microsoft Office for Mac programs.

  17. On the Go menu, click Home.

  18. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  19. Open the Preferences folder.

  20. Open the Microsoft folder.

  21. Open the Office 2008 or Office 2011 folder.

  22. Look for a file named PowerPoint Toolbars (12) or Microsoft PowerPoint Toolbars.

  23. If you locate the file, move it the desktop. If you do not locate the file, the program is using the default preferences.

  24. If you locate the file and move it to the desktop, start PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the PowerPoint Toolbars (12) file to the trash.

If the issue continues to occur, proceed to the next step.

Step 4: Create a New User Account

Sometimes, a user's specific information may be corrupted. To determine if this is the case, you can log on as a new user or create a new user account, and then test an application.

If the issue occurs even in new user account, proceed to the next step.

Step 5: Test saving the file in Safe Mode

For information on how to enter Safe Boot in Mac OS, seePerform a clean startup (Safe boot) to determine whether background programs are interfering with Office for Mac.

Microsoft 2016 For Mac Office Applications Not Responding Windows 7

If you are able to save in Safe Mode, then the problem most likely related to programs that are running in the background.