Microsoft Remote Desktop Mac Crashes

05.04.2020 admin

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Microsoft Remote Desktop Mac Crashes 4,6/5 332 reviews

On a few of my servers, I’d recently begun running into a problem where the ARDAgent process (which is the process for the Apple Remote Desktop client) was crashing repeatedly. It would launch, crash, relaunch, crash, relaunch, crash, relaunch, etc. every few minutes. The common factor seemed to be that it was happening on my 10.4.x Macs (I didn’t see the problem on 10.5.x or 10.6.x Macs) and would persist across reboots, reinstalls and everything else I could think of.

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I’d seen a number of folks with the same problem, but I didn’t find a solution until I ran across this Apple Support Discussions thread.

Microsoft Remote Desktop Mac Os X

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Using Microsoft Remote Desktop 10, the resolution of my 1920x1080 remote desktop is UNREADABLE, when remoting from my MacBook Pro 13-inch screen. Using Microsoft Remote Desktop 8, the resolution was perfectly clear. Therefore, version 10 is completely unusable for me. I will continue to use version 8.

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If you have set the resolution to 'full screen' in the.rdp connection document the connection will crash when using a high res monitor, like 2560 x 1440. Too bad the max. With the old versions Remote Desktop Connection is limited to 1400 x 1050 but this setting works on a high res monitor.

I have run into a similar problem a couple of times but today was the first time I was actually able to resolve it!

The fix I used is to remove the /Library/Application Support/Apple/Remote Desktop/Client directory and restart the client. For whatever reason the tasks.plist in the Tasks folder found inside the Client directory above seemed to be corrupt; removing it seemed to do the trick.

Restarting the Agent from the command line: /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/kickstart -restart -agent

Hope this helps!

Jonathan

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Microsoft Remote Desktop Mac Keeps Crashing

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I tried it out on my own servers, and it looks like it has resolved the problem! Here’s what I did:

1. Logged in with an admin account.
2. Opened Terminal.
3. Ran the following command to stop the Apple Remote Desktop client:

sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/kickstart -agent -stop

4. Ran the following command to remove the /Library/Application Support/Apple/Remote Desktop/Client directory:

sudo rm -rf /Library/Application Support/Apple/Remote Desktop/Client