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- Download Support And Recovery Assistance Tool
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To download and install the tool, click the following link: Download Microsoft Support and Recovery Assistant for Office 365. Once installed, the application will start automatically. Once installed, the application will start automatically.
Microsoft Office Home and Student 2013 for 1 PC - (Download Delivery) Software tools for things you do most, including Word, Excel, PowerPoint and OneNote. Software tools for things you do most, including Word, Excel, PowerPoint and OneNote. Software tools for things you do most, including Word, Excel, PowerPoint and OneNote. Download this app from Microsoft Store for Windows 10, Windows 10 Mobile. See screenshots, read the latest customer reviews, and compare ratings for Diagnostic Tool. When you define the users issue, you should also run the, Office 365 Support and Recovery Assistant (aka SaRA) on the client to have a good view of configuration that can impact their experience. To obtain the configuration information, select “Advanced Diagnostics” click “Next” and chose “Outlook” and follow the prompts to obtain the report.
- Jun 12, 2018 Microsoft Support and Recovery Assistant for Office 365 (SaRA) The Microsoft Support and Recovery Assistant for Office 365 (or SaRA for short) allows you to fix problems with Outlook and other Office 365 products. Support and Recovery Assistant works by running tests to figure out what’s wrong.
- Using Microsoft Office Removal Tool. Download the Microsoft Office Removal Tool. The Office Removal Tool should work for any version of Microsoft Office (Office 2007, Office 2013, Office 2016, Office 365) on any modern version of Windows (Windows 7, Windows 8/8.1, Windows 10) Step 2. Open the Microsoft Office Removal Tool and follow the instructions as prompted.
- Note: a major update to this post (newer links, tools etc.) was completed on 2/5/2020. Some of relatively common and difficult issues we see in support are related to client connectivity to Exchange. There are several variations that we classify as connectivity (related to server performance or oth.
Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
If you want to install and start Microsoft Support and Recovery Assistant (SaRA) from a shared location on a network instead of the default internet location, don't use the download link in the About the Microsoft Support and Recovery Assistant article. Instead, follow these steps.
Installing SaRA
Download SaRA by using the following link:
After the file is downloaded, extract the files from the ClickOnce folder to a shared network folder.
On the computer on which you want to install SaRA, browse to the shared folder.
Double-click Setup.exe.
Select Install.
When the Microsoft Services Agreement is displayed, select I agree.
SaRA is now installed and ready to run troubleshooting scenarios.
Maintaining the SaRA installation folder
The files for SaRA are updated regularly. You should update the SaRA files on the network share so that SaRA installations use the latest files. To keep your SaRA files up-to-date, follow these steps:
- Download SaRA by using the link that is provided in the 'Installing SaRA' section.
- Extract the program files from the ClickOnce folder.
- Replace the existing program files in your shared network folder with the new extracted files.
Any computer that has SaRA already installed can now be updated by using the following steps. New installations of SaRA will also use the version that is available on the network share.
Start SaRA on a computer on which it's already installed.
Select OK.
Select Install.
Select I agree.
SaRA is now updated and ready to run troubleshooting scenarios.

SaRA version history
Download Support And Recovery Assistance Tool
On or about every second Tuesday of every month, a new build of SaRA is available through the link that is provided at the beginning of this article. To keep SaRA updated to have the latest version, we recommend that you follow the steps in the 'Maintaining the SaRA installation folder' section every month.
The following table provides the versions of SaRA that were made available on the specified date.
Release date | SaRA version |
---|---|
April 6, 2020 | 17.00.4478.003 |
March 20, 2020 | 17.00.4376.007 |
March 11, 2020 | 17.00.4376.002 |
February 27, 2020 | 17.00.4304.006 |
February 5, 2020 | 17.00.4163.010 |
January 14, 2020 | 17.00.4058.000 |
December 9, 2019 | 17.00.3891.009 |
December 2, 2019 | 17.00.3711.012 |
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-->Introduction
This article describes how to troubleshoot the following kinds of issues in Microsoft Outlook when it's used together with Office 365:
- Outlook stops responding (hangs).
- Outlook crashes even though you aren't actively using it.
- Outlook crashes when you start it.
Procedure
To help troubleshoot Outlook issues in an Office 365 environment, follow these steps.
Step 1: Investigate possible issues caused by add-ins
Exit Outlook.
Open a Run dialog box. To do this, use one of the following procedures, as appropriate to your version of Windows:
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- If you're running Windows 10, Windows 8.1, or Windows 8, press the Windows logo key+R.
- If you're running Windows 7, click Start, type Run in the Search box, and then click Run.
Type Outlook /safe, and then click OK.
If the issue is fixed, click Options on the File menu, and then click Add-Ins.
Select COM Add-ins, and then click Go.
Click to clear all the check boxes in the list, and then click OK.
Restart Outlook. If the issue doesn't occur, start adding the add-ins one at a time until the issue occurs.
Step 2: Repair Office
- Open Control Panel, and then click Uninstall a program.
- In the list of installed programs, right-click the entry for your Office installation, and then click Change, and then click Online Repair.
Step 3: Run Outlook Diagnostics
Run the Outlook won't start automated diagnostics to fix the issues.
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Note
Click Run when you're prompted by your browser.
If the tool doesn't resolve the issue, go to Windows or Look to start **Microsoft Support and Recovery Assistant for Office 365 **(SaRA).
On the first screen, select Outlook, and then select Next.
Select any of the following options, as appropriate, and then select Next:
- Outlook keeps hanging or freezing
- Outlook keeps crashing with a message 'Microsoft Outlook has stopped working.'
SaRA runs some diagnostic checks, and returns possible solutions for you to use to try to fix Outlook connectivity issues.
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Step 4: Create a new Outlook profile
Note
If you ran SaRA in Step 3, and you created a new profile, you can skip all of Step 4.
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Open Control Panel, and then click Mail.
Click Show Profiles.
Select the profile that you want to remove, and then click Remove.
Important
Removing the profile also removes associated data files. If you're not sure whether the data files are backed up or stored on a server, do not remove the profile. Instead, go to step 4.
Click Add.
In the Profile Name box, type a name for the new profile.
Specify the user name, the primary SMTP address, and the password. Then, click Next.
You may receive the following message: Allow this website to configure **alias@domain** server settings? In this message, click to select the Don't ask me about this website again check box, and then click Allow.
When you're prompted, enter your logon credentials, and then click OK.
When Setup is finished, click Finish.
Step 5: Run SaRA Advanced Diagnostics before you contact Support
This step creates detailed information about your Outlook configuration and provides solutions for any known issues that are detected. It also gives you the option to upload your results to Microsoft so that a Support engineer can review them before you make a Support call.
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- Click Outlook Advanced Diagnostics.
- Click Run when you are prompted by your browser.
More information
For more info about command-line switches that are used together with Outlook, go to Command-line switches for Microsoft Office products.
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Still need help? Go to Microsoft Community.