2020-3-14  This thread is a bit old, but in case someone else finds themselves looking for the answer, this just worked for me: To move / re-install your licensed copy of Microsoft Office 2011 for Mac on a different computer / OSX installation, and re-authorize it without the license / serial / key available, copy the following from the old machine to the corresponding (same) spot on the new computer. Thank you for choosing Microsoft Office Community and thanks for providing us an opportunity to assist you. I understand that you lost the Product key and the Invoice for Office 2011 on MAC. Let me help you with providing the required information. Refer to the following article to locate your product key or obtain a new product key for Office. Recover Keys is a popular tool that will help you to find and recover lost Microsoft Office activation key, as well as retrieve license keys for over 10,000+ program packages. Recover Keys will both find Microsoft Office key and recover license keys for all the software installed on the local computer or on multiple network computers.

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Note

Why won't office update. Download and install or reinstall Office 365 or Office 2019 on a PC or Mac. If you're renewing an Office 365 subscription with a new product key, use the same Microsoft account you previously associated with your expired version subscription. Launch an Office for Mac app and start the activation process.

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

If you're looking for recent Word document recovery info, see:

• Recover your Office files (For versions through Office 2019)

For more on earlier versions of Word, see:

Resolution

To fix this problem, use the following methods in the order in which they're presented, as appropriate for your situation.

Method 1: Search for the original document

To do this, follow these steps, as appropriate for the version of Windows that you're running.

Windows 10 and Windows 7

1. Select Start, type the document name in the Start Search box (.doc or .docx), and then press Enter. If the File list contains the document, double-click the document to open it in Word.
2. If the File list does not contain the file, go to Method 2.

Method 2: Search for Word backup files

Word backup file names end with the .wbk extension. If the Always create backup copy option is selected, there may be a backup copy of the file.

Note

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To locate this option:

• Word for Office 365, Word 2019, Word 2016, and Word 2013:Select File, then Options, and then Advanced. Scroll down to the Save section and select Always create backup copy.
• Word 2010:Select File, then Options. In the Save tab, select Always create backup copy.

To find the backup copy of the file, follow these steps:

1. Locate the folder in which you last saved the missing file.
2. Search for files that have the .wbk file name extension.

If there's no .wbk file in the original folder, search the computer for any .wbk files. To do this, follow these steps:

Windows 10 and Windows 7

1. Select Start, type *.wbk in the Start Search box, and then press Enter.
2. If the File list contains the backup file, repeat the steps in step 2 ('Search for files that have the .wbk file name extension') to open the file. If the File list does not contain the backup file, go to Method 3.

If you find any files that have the name 'Backup of' followed by the name of the missing file, use one of the following procedures, as appropriate for the version of Word that you're running.

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Word for Office 365, Word 2019, Word 2016, and Word 2013

1. On the File menu, select Open, and then Browse. (In some versions, select Computer and then Browse.)
2. In the Files of type list (All Word Documents), select All Files.
3. Select the backup file that you found, and then select Open.

Word 2010

1. On the File menu, select Open.
2. In the Files of type list (All Word documents), select All Files.
3. Select the backup file that you found, and then select Open.

Method 3: Search for AutoRecover files

AutoRecover file names end with the .asd extension. By default, Word searches for AutoRecover files every time that it starts, and then it displays all that it finds in the Document Recovery task pane.

1. Use Word to automatically find the AutoRecover files. To do this, follow these steps:

   1. Right-click the taskbar, and then select Task Manager.

   2. On the Processes tab, select any instance of Winword.exe or Microsoft Word, and then select End Task or End Process. Repeat this step until you have exited all instances of Winword.exe and Word.

   3. Close the Windows Task Manager dialog box, and then start Word.

      If Word finds the AutoRecover file, the Document Recovery task pane opens on the left side of the screen, and the missing document is listed as 'document name [Original]' or as 'document name [Recovered].' If this occurs, double-click the file in the Document Recovery pane, select Save As on the File menu, and then save the document as a .docx file. Manually change the extension to .docx, if necessary, by right-clicking the file and selecting Rename.

2. If the Recovery pane does not open, manually search for AutoRecover files. To do this, use one of the following procedures, as appropriate for the version of Word that you're running.

   Word for Office 365, Word 2019, Word 2016, and Word 2013

   1. On the File menu, select Open, and then Browse.
   2. If you don't see your document listed, select Recover Unsaved Documents.

   Word 2010

   1. On the File menu, select Recent.
   2. If you don't see your document listed, select Recover Unsaved Documents.

3. If you can't locate an AutoRecover file in the location that is identified in the Folder name list, search your whole drive for any .asd files. To do this, follow these steps:

   Windows 10 and Windows 7

   1. Select Start, type .asd in the Start Search box, and then press Enter.
   2. If the File list does not contain AutoRecover files, go to Method 4.

   If you find any files that have the .asd extension, use one of the following procedures, as appropriate for the version of Word that you're running:

   Word 2019, Word 2016, or Word 2013

   1. On the File menu, select Open, and then Browse. (In some versions, select **Computer **and then Browse.)
   2. In the Files of type list (All Word Documents), select All Files.
   3. Select the .asd file that you found, and then select Open.

   Word 2010

   1. On the File menu, select Open.
   2. In the Files of type list (All Word Documents), select All Files.
   3. Select the .asd file that you found, and then select Open.

Note

If you find an AutoRecover file in the Recovery pane that does not open correctly, go to 'Method 6: How to troubleshoot damaged documents' for more information about how to open damaged files.

Method 4: Search for temporary files

Temporary file names end with the .tmp extension. To find these files, use one of the following procedure.

Windows 10 and Windows 7

1. Select Start, type .tmp in the Start Search box, and then press Enter.
2. On the Show only toolbar, select Other.
3. Scroll through the files and search for files that match the last few dates and times that you edited the document. If you find the document that you're looking for, go to 'Method 6: How to troubleshoot damaged documents' for more information about how to recover information from the file.

Method 5: Search for '~' files

Some temporary file names start with the tilde (~) character. To find these files, follow these steps:

Windows 10 and Windows 7

1. Select Start, type ~ in the Start Search box.

2. Select See more results.

   Scroll through the files, and look for any that may match the last few dates and times that you edited the document. If you find the document that you're looking for, go to 'Method 6: How to troubleshoot damaged documents' for more information about how to recover information from the file.

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For information about how Word creates and uses temporary files, see Description of how Word creates temporary files.

Method 6: How to troubleshoot damaged documents

For information about how to troubleshoot damaged Word documents, see the following articles in the Microsoft Knowledge Base:

Mac Recovery Mode

More information

You can lose a Word document in certain situations. For example, the document may be lost if an error occurs that forces Word to close, if you experience a power interruption while editing, or if you close the document without saving your changes.

Note

The whole document may be lost if you have not recently saved the document. If you have saved your document, you may lose only the changes that you made since the last save. Be aware that some lost documents may not be recoverable.

The AutoRecover feature in Word performs an emergency backup of open documents when an error occurs. Some errors can interfere with the AutoRecover functionality. The AutoRecover feature is not a substitute for saving your files.

We do not provide any utilities to recover deleted documents. However, some third-party utilities to recover deleted documents might be available on the Internet.

For more information about AutoRecover, see the following articles in the Microsoft Knowledge Base:

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Can I keep Microsoft Office when restoring a PC or laptop?

'I want to restore my computer to factory settings because there is something wrong with the device. So I have to fix the problem with this action. But I am concerning that it will make me lose all my programs. You know I can lose anything except for the Microsoft Office suite which is the only app I actually had to pay for. I want to restore the laptop while retaining my copy of Office. I'm fairly certain that the product key is only good for one computer, but I have no idea that if I do a system restore, will the key be usable again? So I am wondering that is there a way to keep Microsoft Office after system restore?'

When encountered similar cases, the best way to solve the problem is to backup Microsoft Office by creating an image file with a third-party PC transfer software in advance. So you can restore it easily when everything gets done. It is the safest and most efficient solution to keep Microsoft Office after system restore. Otherwise, you might need to do a clean install of Microsoft Office and pay for a new license to activate the program. I believe it is the last thing you want to do in the world.

Backup and keep Microsoft Office after system restore

EaseUS PC transfer software is a tool you can use. The program can backup and restore Microsoft Office and other programs easily. Through this way, it can help you keep Microsoft Office even after system restore. Now let's see how to do it.

Click and download EaseUS PC Transfer software, install it on your PC and follow below tips to start backup Microsoft Office and keep it after system restore.

Step 1. Create an image file of Microsoft on the flash drive.

1. Download and install EaseUS Todo PCTrans on both PCs. Connect the USB flash drive to the source PC. Then launch EaseUS Todo PCTrans on the source computer and go to 'Image Transfer' > 'Start'.

2. Hover on 'Create Image File' and choose 'Create'.

3. Set an image name according to your preference and click 'Browse' to save the image file on your USB flash drive. Then hover on 'Applications' and choose 'Edit'. Afterward, you will see the list of the applications on your computer. Choose Microsoft Office and click 'Finish'.

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Step 2. Restore the image file on the new PC.

1. Connect the USB flash drive that you saved the image file to the new PC. Then launch EaseUS Todo PCTrans and go to 'Image Transfer' > 'Start'.

2. Hover on 'Recover via Image File' and choose 'Recover'.

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3. Hover on the image file you just created and click 'Recover'. If the image file is not shown on the screen, click 'Browse' to select the image file.

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4. Go to 'Applications' > 'Edit', select Microsoft Office, and choose 'Finish'. Then click 'Recover' in the screen to start the recovery process. When it has done, you can go to check and use Microsoft Office on your new PC.

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